Privacy Policy

This Privacy Policy explains how AskBotAnytime ("we", "us", "our") collects, uses, and protects information in connection with AskBotAnytime (the "Service"). It applies to businesses we serve directly and to visitors who chat with an AskBotAnytime widget on one of our clients' websites.

1. Information we collect

We collect the following categories of information:

• Account information: name, business name, email address, and login credentials for admin and client-portal accounts.
• Business content: website pages and documents you or we provide to build a knowledge base.
• End-user chat data: messages sent to a chatbot widget, and any contact details (name, email, or phone) an end user chooses to share as a lead.
• Usage data: conversation and message counts, common questions asked, and similar aggregate analytics.
• Payment information: we don't store your card or bank details — these are handled directly by our payment processor, Razorpay. We keep a record of your subscription plan and payment status.

2. How we use this information

• To provide, operate, and maintain the Service, including generating chatbot responses;
• To process payments and manage subscriptions;
• To show you analytics about your chatbot's usage;
• To respond to support requests and demo inquiries;
• To detect, prevent, and address abuse, fraud, or technical issues.

3. Third-party processors

To operate the Service, we share data with the following third-party processors, each governed by their own privacy practices:

• OpenAI — processes chatbot messages and your content to generate AI responses and embeddings.
• Qdrant — stores vector representations of your content for retrieval.
• Razorpay — processes subscription payments.
• Resend — sends transactional emails (e.g. demo request notifications).

We don't sell your personal information to third parties.

4. Data retention

We retain account, business content, and chat data for as long as your account is active, and for a reasonable period afterward to comply with legal obligations or resolve disputes. You can request deletion of your data as described in Section 6.

5. Data security

We use industry-standard measures — including encrypted connections, access controls, and scoped API credentials — to protect your information. No system is completely secure, so we can't guarantee absolute security.

6. Your rights

You can request access to, correction of, or deletion of your personal information by contacting us at support@askbotanytime.com. We'll respond within a reasonable timeframe, subject to any legal or contractual retention requirements.

7. Cookies

Our dashboard and client portal use a small number of essential cookies to keep you signed in. We don't use third-party advertising or tracking cookies.

8. Children's privacy

The Service isn't directed at children under 18, and we don't knowingly collect personal information from them.

9. Changes to this policy

We may update this Privacy Policy from time to time. We'll post the updated version here with a new "Last updated" date.

10. Contact

Questions about this policy? Reach us at support@askbotanytime.com, or see our Contact page.