Refund & Cancellation Policy

This policy explains how billing, cancellation, and refunds work for AskBotAnytime subscriptions. It's part of our Terms & Conditions.

1. Billing cycle

Subscriptions are billed monthly in advance through Razorpay and renew automatically until cancelled. Your plan's features and limits are described on our pricing page.

2. Cancelling your subscription

To cancel, contact us at support@askbotanytime.com and we'll process the cancellation for you. Cancellation stops future billing — your chatbot and dashboard access remain active for the rest of the billing period you've already paid for.

3. Refunds

Because the Service provides ongoing access rather than a one-time deliverable, we generally don't offer refunds for partial or unused billing periods once a cycle has started. That said:

• If you're a first-time subscriber, you can request a full refund within 7 days of your first payment if you're not satisfied — email us and we'll process it.
• If you were charged in error — for example, a duplicate charge or a charge after you'd already requested cancellation — we'll refund the incorrect amount in full.
• If the Service was unavailable for an extended period due to an issue on our end, we may issue a partial credit or refund at our discretion.

Approved refunds are issued to your original payment method via Razorpay and typically arrive within 5–10 business days, depending on your bank.

4. Failed or lapsed payments

If a renewal payment fails, we'll flag your subscription and may pause your chatbot and dashboard access until it's resolved. We don't charge additional late fees, but continued non-payment may result in cancellation.

5. Plan changes

To move to a different plan, contact us and we'll set up a new payment link for the new plan's amount; the change takes effect once that payment is confirmed.

6. Contact

For any billing question, cancellation request, or refund request, email support@askbotanytime.com. We aim to respond within 2 business days.